Frequently Asked Questions
Your questions, answered.
Everything you might want to know before booking. Can't find your answer? We're always happy to help.
What is The Grow Desk?
The Grow Desk is an online child psychology and development centre. We help children, teenagers and families through professional psychological support, behavioural guidance, emotional support, developmental guidance and parent consultations — all delivered online.
Who will my child work with?
Your child will be supported by Dr. Isha Shakeel, our Lead Child Psychologist, who has over three years of specialised experience working with children, teenagers and families.
How are sessions delivered?
All sessions take place online through a secure video call, so your child can take part from the comfort and privacy of home. You'll receive clear joining instructions before each appointment.
What ages do you support?
We support children and teenagers across a wide range of ages, as well as parents through dedicated consultations. If you're unsure whether we're the right fit, book a consultation and we'll advise you.
Do I need a referral to book?
No referral is needed. You can request a consultation directly through our online booking form, and we'll take it from there.
What happens in the first session?
The initial consultation is a calm, unhurried conversation. Dr. Isha listens to your concerns, gets to know your child and family, answers your questions, and discusses how support could help.
Is everything kept private and confidential?
Yes. Confidentiality and privacy are central to our care. Sessions are conducted discreetly and information is handled sensitively, in line with professional standards.
How involved will I be as a parent?
Closely involved. We believe support works best as a partnership — so we keep communication clear, share practical tools you can use at home, and offer dedicated parent consultations.
How long does support usually last?
This depends entirely on your child's needs and goals. After the initial consultation, Dr. Isha will discuss a personalised plan and give you a clear sense of what to expect.
Do you provide emergency or crisis support?
No. The Grow Desk does not provide emergency or crisis care. If you are worried about your child's immediate safety, please contact your local emergency services or a crisis helpline right away.
How do I book?
Simply visit our Book a Session page and complete the short form. We'll be in touch to arrange your consultation.